Acceptance of Terms
By using this website www.MyGlassOffice.com you indicate that you have read and understand these Terms and Conditions and agree to abide by them.
Intellectual Property
All content published and made available on this Site is the property of myGlassOffice.com and its Site creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of the Site.
1. Definitions of terms
1.1. The “Customer” is You meaning the firm, person, or company through their employees or agents who is seeking to purchase goods from us.
1.2. The “Company,” “we,” “us” or “our” is My Glass Group Limited trading as myGlassOffice.com.
1.3. “Company signatory” is an authorised manager or individual employed by ‘Us’ the company.
1.4. “Terms” means these terms agreed in writing between a Company signatory and You.
2. Contract and Pricing
2.1. All website estimates, written quotations or prices given verbally are exclusive of VAT. This will be added to the invoice at the rate ruling at the date tax point.
2.2. A website configurator estimate is provided as a budgetary offer based on the information provided by you the Customer and does not equate to an offer until a survey is completed, and quotation raised. The Company reserve the right to withdraw it in writing at any time prior to order acceptance.
2.3. All quotations are valid for a period of 30 days from quotation date unless otherwise agreed and acceptance must be made in writing.
2.4 It is a condition on acceptance of our quotation that all materials quoted will be supplied by Us.
2.5 It is the customer’s responsibility to check accuracy and ensure the Company’s product is suitable and fit for purpose. The Company will not be liable for any misinterpretation.
2.6. If any variations are required following our survey, a separate quotation will be provided requiring a written confirmation or instruction prior to works being undertaken. All variations or additional works may be subject to surcharge and / or delivery charges.
2.7. The Company reserves the right to apply additional charges should works not be completed on a continuous project basis, or for any deductions in quantity made at quotation stage.
2.8. The Company reserves the right to update the product specification as and when necessary to conform to statuary requirements without notice.
2.9 Should an order be cancelled, any materials on order or in manufacture, will be charged at the agreed rate and may include cancellation charges where applicable from third party suppliers. The Company is not liable for any losses thereby incurred. The Company reserves the right to enforce Terms and Conditions in accordance with the provisions of the contract (Rights of the Third Parties Act 1999).
2.10 A minimum order surcharge of £2000 + VAT may be applied depending on project location, to cover additional overheads such as travelling expenses.
3.Payment
3.1. We take payment in three stages - a 10% initial payment following survey and acceptance of order value prior to manufacture. The next 80% payment becomes due prior to the agreed installation date, with a final balance payment of 10% due upon completion.
3.2. In the event that the customer fails to pay an outstanding invoice balance by the due date they will be deemed as a breach of contract.
3.3. In the event of late or non-payment the Company will reserve the right (without prejudice) to suspend or cancel any future deliveries or installation without liability.
4. Survey
4.1 It is the customer’s responsibility to ensure all openings are to their finished dimensions and the area is clear of any obstructions prior to survey. Any obstructions such as light switches, sockets, radiators, air conditioning units, ventilation grills etc are to be moved by others, if necessary, prior to installation taking place.
4.2 It is the customer’s responsibility to check load-bearing capability of flooring or overhead structure. We do not include for any site investigation or design work. If required, we can provide necessary support above ceilings, and this will be quoted following survey.
4.3. A site-specific Risk Assessment & Method Statements (RAMS) will be made available on request following site survey and prior to installation. Please allow up to five working days to prepare and submit.
4.4. It is the customer’s responsibility to advise Us at the estimate stage if there is any presence of asbestos in any part of the building, and that you can provide Us with the Asbestos Register so we can assess risk before we commence works.
5. Quality
5.1. From date of installation or supply of the Goods, We offer a warranty for a period of 12 months that materials will be free from defects in installation, design, and workmanship and will be of satisfactory quality within the meaning of the Sales of Goods Act 1979.
5.2. We will not be liable for any breach of warranty if You alter or repair Goods without our written consent or the defect arises through wilful damage by Yourselves.
5.3. All aluminium framework colours are manufactured to industry standard tolerances and the Company cannot be held liable for mis-matches due to historical colour degradation.
5.4. Where we are not the manufacturer of the Goods, We will where possible transfer to You the benefit of any warranty or guarantee given to Us.
5.5. There is a small risk that toughened glass can catastrophically fail due to Nickel Sulphide inclusions (NSi) and other contaminates. Heat soaking as part of the production process exposes this type of imperfection but does not eradicate the issue fully. We make you aware of this and advise that the Company accept no responsibility for any costs incurred by you the customer or others if spontaneous breakage occurs. If required to substantially reduce this risk the glass can be heat soaked with a surcharge which will be advised at time of quotation.
6. Delivery
6.1. Delivery times & dates are provided in good faith and do not constitute a pre-condition and principle of supply. The Company cannot be held liable for any loss or incidental costs thereby incurred by the customer.
6.2. The Company reserves the right to pass on additional cost for aborted deliveries, and charges will be made subject to the prevailing rates for London Congestion, Toll, and ULEZ if applicable.
7. Site Requirements
7.1. It is the customer’s responsibility to ensure the site is ready at the agreed time for the installation to commence, and that there is adequate lighting, heating, and power supply available.
7.2. The glass installation cannot take place until the site is free of all wet & dusty trades and any adjacent works are completed. The Company cannot be held liable for subsequent delays in completion.
7.3. Our normal working hours are from 7.30am to 3.30pm, unless otherwise agreed in advance. Extra costs for non-agreed out of hours working may be charged.
7.4. It is the customer’s responsibility to provide appropriate clear access for material deliveries and if glass is being delivered to floors above the first floor, that there is a suitable goods lift available. If a goods lift is not available, the estimate may be subject to additional manual/mechanical handling charges.
7.5. A surcharge may also be applied in circumstances where glass requires manual hoisting and/or transporting long distances to and from the goods lift and where the route to site is obstructed.
7.6. The Company accepts no liability for damage incurred to the flooring during the installation of floor trackwork or the cutting in of concealed floor boxes. This includes raised access, timber, concrete, or ceramic/marble floors. If underfloor heating is installed it is the customers responsibility to advise positioning of such prior to installation. If carpets are to be left in situ or removed this will be by others and agreed at time of survey.
7.7. All glass will be cleaned following the completed install. It is the customer’s responsibility to protect the installation if other trades are operating until the overall fit-out is complete. The Company will work with all reasonable care with other trades, their materials and within their areas of working.
7.8. We will leave the site clear and tidy once we have completed our works, but dust may settle following thereafter. Where a Customer requires further site cleaning a surcharge will be levied.
7.9. In the event of site conditions or programme of works changing from the acceptance of order, the Company retains the right to make additional charges where applicable.
8. Project Completion
8.1. A Sign Off sheet will be produced for the Customer or their agent to sign following installation of works giving practical completion. Any snagging (if required) should be advised in writing accompanied with photographs within 5 days of completion of the project.
8.2. All minor defects or snagging will commence within seven working days of written notification subject to third party manufacturer lead-times if applicable.
8.3. Once the defects liability period has been achieved (12 months) any remedial works will be deemed to be an addition and therefore subject to a surcharge.
9. Risk
9.1. Upon delivery and installation all risk is passed to the customers whose responsibility it is to ensure that all goods are fully insured against theft, damage, and other normal insurance risks to the full replacement cost.
9.2. It is the customer’s liability for safe offloading and storage of materials both fixed and unfixed.
9.3. In the event of Force Majeure events such as Pandemic, War, Acts of God, Riot, Terrorist Attacks neither party shall be held liable for any delays or failures in performance, and we shall be entitled to cancel the contract or extend the time for the installation. We will follow all relevant construction Health and Safety guidelines and government directives to ensure the safety and well-being of all parties involved during such events.
9.4. The Contract will be governed by and construed in accordance with English Law. Any dispute arising during from this contract will be referred to a single agreed appointed arbitrator between the parties. Failing this referral will be made to The Chartered Institute of Arbitrators.